Account and billing questions

Most changes to your account and payments you can make yourself, straight away, from your account page. This article points to each one, and says what to send us when you need a person instead.

Things you can do yourself

• Change your card or PayPal account, or find a receipt: Account → Payments. See Payment methods and receipts.
• Renew, upgrade or cancel your membership: Account → Subscription. See Manage your subscription.
• Check what your airtime cost: Account → Airtime. See Paying for airtime and Airtime and rates.
• Buy airtime in advance or set up auto-reload: Account → Credit. See Airtime credit and auto-reload.
• Update your name, e-mail or password: Account → Settings. See Profile and preferences.
• Add or check a license: see Licenses.

When to write to us

Write to support@remotehamradio.com, or use Help → Contact Support in the console, when:

• A charge looks wrong, or you were charged twice.
• A payment failed and retrying it from your account did not work.
• You need your callsign changed, or two accounts merged.
• A license is still waiting for review after you added it.
• You cannot sign in, and resetting your password did not help.

What to include

• Your callsign, and the e-mail address on your account if you are writing from a different one.
• For a charge: its date and amount, and the receipt if you have it.
• For a connection you think was billed wrongly: the station and the UTC time.
• What you expected, and what you see instead.