Profile and preferences

Changing your e-mail address, password and billing address, your chat name, and statement e-mails.

Updated 12 Nov 2026

On this page

Account → Settings gathers your login details, profile and billing settings. Sign Out is in the account menu at the top of every page, and in the console under your callsign.

E-mail address

  1. In the Login section, click Change E-mail.
  2. Enter the new address. A message is sent to it to confirm the change, and the page says Check your new e-mail address for the confirmation link.
  3. Open the link in that message. Your address is changed and the page confirms Your e-mail address has been changed.

Until you click the link, RHR keeps using your old address.

If RHR's e-mails to you bounce, your account page shows a banner that your address appears to be inactive and asks you to change it. Billing and license e-mails are not delivered until you do.

Password

Click Change Password for Update Account Password. Enter the new password twice and click Update Password. Passwords are 8 to 128 characters and must include a lowercase letter, an uppercase letter and a digit.

If you have forgotten your password, use Reset password on the sign-in page. The e-mailed link is valid for six hours.

Billing address

Click Change Address in the Profile section, edit the fields and click Update Address.

Preferences

Click Change Preferences:

  • Chat Name: the name shown next to your callsign when you join the console chat. See Chat, news and the DX calendar.
  • Statement E-mails: Never, Daily, Weekly or Monthly. A statement lists your unbilled airtime and when it will be collected. Bills are always sent monthly regardless. See Paying for airtime.

Staying signed in

Stay signed in on the sign-in page keeps you signed in on that browser for 14 days. Leave it unticked on a shared computer.

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