Paying for airtime

Airtime accumulates while you operate and is collected once a month, with two exceptions: new accounts have a usage cap, and you can pay early whenever you like. This article covers the schedule and what happens when a payment does not go through.

Credit first, then your card

Any airtime credit in your account pays for airtime first. Only what the credit does not cover becomes an amount due, shown as Next Payment on your account overview. See Airtime credit and auto-reload.

Your collection day

Unbilled airtime is charged to your card once a month on your collection day: the day of the month your subscription started. The overview shows the amount and the date it will be charged on.

Pay Early

You can settle the amount due at any time with Pay Early on the overview, which opens Make an Early Payment. It charges the outstanding airtime right now. There is no obligation to do this; the monthly collection happens either way.

The usage cap on new accounts

New accounts have a $100 usage cap. When your unpaid balance plus unbilled airtime reaches $100, the outstanding amount is charged to your card immediately instead of waiting for the collection day. This protects you from a surprise at the end of the month and RHR from unpaid airtime.

The cap is removed automatically once your lifetime payments to RHR reach $1,000.

Statement e-mails

A statement lists your unbilled airtime, the amount, the collection date and your remaining credit. Under Settings → Preferences, set Statement E-mails to Never, Daily, Weekly or Monthly. Bills are always sent monthly regardless of this setting.

When a payment fails

If the monthly charge is declined, RHR e-mails you and your overview shows a banner: A payment attempt on {date} for $… was unsuccessful, with the reason when the card issuer gave one. Update your card under Settings; see Payment methods and receipts. RHR retries the collection.

While a payment is failing, the console refuses new connections with Your latest payment has failed. Please visit your account page to update your payment information.

Overdue accounts

A balance that stays unpaid for 30 days makes the account overdue. New station connections are blocked, the overview shows Your account is overdue. Please pay your outstanding balance to regain station access. with a Make a Payment button, and the console says Your account is overdue. Please visit your account page to pay off your balance. Paying the balance restores access right away.

If you remove your payment method

Removing your card or PayPal account charges any unbilled airtime and outstanding balance immediately, turns off subscription renewal and disables auto-reload. See Payment methods and receipts.