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  • Troubleshooting
    • Connection problems
    • Microphone and audio problems
    • LocalMate problems
    • Why can't I connect?
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The manual
Help center / Troubleshooting

Troubleshooting

When something doesn't work, and what to check first.

  • Connection problems

    What to do when the console will not connect, keeps reconnecting, or the audio stutters.

  • Microphone and audio problems

    Fix a microphone the console cannot reach, no receive audio, or a transmit level that is too low or too hot.

  • LocalMate problems

    Fixes for LocalMate not connecting, ports in use, software refused, and contacts that did not import.

  • Why can't I connect?

    The messages the console shows when a connection is refused, and what each one needs you to do.

Still stuck?

Tell us what you were trying to do and what happened, and we'll help.

Contact support

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