Account & billing
Membership, airtime, payments, licenses and your profile.
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Membership and pricing
The PremiumDX plans, what they include, and the plans you may see but cannot buy.
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Airtime and rates
How airtime is measured and priced, what the named rates mean, and where to see what you have used.
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Paying for airtime
When airtime is collected, the usage cap on new accounts, early payments, statements, and what happens when a payment fails.
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Airtime credit and auto-reload
Your airtime balance, buying airtime in advance, and letting auto-reload top it up.
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Payment methods and receipts
Changing or removing the card or PayPal account on file, and finding your billing history and receipts.
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Manage your subscription
Renewal, the grace period, upgrading from monthly to yearly, cancelling, and closing your account.
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Licenses
The Licensing section of your settings: adding a license, checking its status, and removing one.
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Download an official FCC license copy
Reference Copy versus Official Copy, and how to download the one RHR accepts from the FCC License Manager.
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Profile and preferences
Changing your e-mail address, password and billing address, your chat name, and statement e-mails.
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Promo codes
How a promo code or link gives 20% off a new subscription, and why existing members cannot redeem one.
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Youth Network
Free, unlimited station access for licensed operators 21 and younger: who qualifies, how to apply, and how the account works.
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Station owners
What a member who owns a station on the network sees: health, usage, payout and analytics.
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CEPT members
Joining with a CEPT license: where you can transmit, the prepaid airtime balance, and the terms you accept.
Still stuck?
Tell us what you were trying to do and what happened, and we'll help.