Payment methods and receipts

RHR keeps one payment method on file, a credit card or a PayPal account, and charges it for your subscription and your monthly airtime. This article covers changing it, what removing it does, and where your receipts are.

Change your payment method

1. Open Account → Settings. The Billing section shows the card or account on file.
2. Click through to Change Payment Method.
3. Enter a card, or choose PayPal and approve it there.
4. Click Save Payment Method. The page confirms Payment method was updated.

When a card is close to its expiry date the Settings page shows Card expiring soon! Update it before the next collection to avoid a failed payment.

Remove your payment method

The Remove Payment Method panel on the same page takes the card or account off your account. Before you do, know what happens:

• Any unbilled airtime and outstanding balance is charged immediately.
• Your subscription stops renewing. It runs to the end of the current period and then ends.
• Auto-reload is disabled.

The page confirms Payment method was successfully removed. Add a payment method again at any time to resume renewal.

Billing history

Account → Payments shows:

• Amount Due Now, with Make a Payment to pay it immediately.
• Billing History: every payment with its date, description, transaction ID, amount and the running balance, and a Receipt link.
• Freshbooks Billing History, for long-standing members whose older invoices were issued through Freshbooks.

Receipts

Click Receipt next to a payment for a Payment Receipt page with the date, time, customer, account, transaction ID, description and total. Print it or save it as a PDF from your browser.

The monthly airtime collection and subscription renewals also produce an e-mail when they succeed or fail.

Airtime detail

Receipts show what was charged; the per-connection detail behind an airtime charge is under Account → Airtime. See Airtime and rates.