Airtime credit and auto-reload
Your airtime balance, buying airtime in advance, and letting auto-reload top it up.
Updated 12 Nov 2026
On this page
Airtime credit is money already in your account, used before anything is charged to your card. Everyone starts with the credit included in their plan. Some members prepay all of their airtime, and auto-reload keeps a prepaid balance from running out mid-session.
Your balance
Airtime Balance Remaining on the account overview shows what is left. Click History for the Airtime Balance page, which lists every change:
| Description | Meaning |
|---|---|
| New user credit | The credit included with your plan when you joined. |
| Airtime credit purchased | Airtime you bought. |
| Airtime auto-reload | A top-up made by auto-reload. |
| Upcoming airtime balance deduction | Airtime used this month that the balance will cover at collection. |
| Airtime balance deduction | Airtime the balance paid for. |
Buying airtime
On the overview, under Reload Airtime, enter an amount of $5 or more and click Buy Now. It is charged to your payment method on file; if you have none, the panel offers Add a payment method instead. The credit is available immediately with Airtime purchased for $… – thank you!
Reload Airtime is shown to members who prepay and to anyone who already has a balance.
Who prepays
- CEPT members must keep a balance that covers their airtime; their airtime is never charged to their card after the fact. See CEPT members.
- New members whose license is not yet verified can only operate within their credit until it is. Buying airtime lets you keep operating while your license is under review. See Verify your license.
- Anyone else may buy airtime ahead of time if they prefer; it simply reduces the monthly collection.
Auto-reload
Auto-reload applies to members who prepay. When your expected balance falls to $2.00 or less, it buys the amount you chose so a session is not interrupted.
- Open Account → Settings and find Auto-Reload in the Billing section, or go to Change Auto-Reload Amount.
- Choose Disabled, $20, $50, $100, $200 or $500.
- Click Save Changes.
If an auto-reload charge is declined, the console refuses the connection with Auto-reload failed. Please visit your account and verify payment information to continue. With auto-reload disabled and no balance left you see Please purchase additional airtime to continue.
Removing your payment method disables auto-reload.
Refunds
Your balance belongs to you. Contact support to have an unused prepaid balance refunded.
Related articles
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Account & billing
Paying for airtime
When airtime is collected, the usage cap on new accounts, early payments, statements, and what happens when a payment fails.
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Account & billing
CEPT members
Joining with a CEPT license: where you can transmit, the prepaid airtime balance, and the terms you accept.
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Getting started
Verify your license
Why RHR checks every member's license, what to upload, and what you can do while it is under review.
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