Manage your subscription

Your subscription is managed from Account → Subscription, reached from the Manage Subscription button in Settings. This article covers renewal, upgrades and cancelling.

The Current Subscription panel

The panel shows your plan and either Renews on {date} for $… or Expires after {date}, depending on your renewal preference. If you are on the monthly plan it also offers Upgrade To….

If there is no valid payment method on file you see Your subscription will not automatically renew without a valid payment method on file.

Renewal

Under Change Renewal Preference:

• Automatically Renew: the plan is charged again when the period ends.
• Don't Renew: the subscription ends after the date shown and nothing more is charged.

Click Save Preference. You can switch back and forth until the period ends.

Seven days before a paid subscription ends, RHR e-mails you that it is about to renew or to expire.

The grace period

If a renewal charge fails, you keep access for a seven-day grace period while RHR retries the charge each night and e-mails you about each attempt. Fix the payment method within those seven days and the subscription continues without a gap. After the grace period the subscription ends, and you can buy a new one at any time.

Upgrade from monthly to yearly

From the monthly plan, click Upgrade To… and then Upgrade to PremiumDX (Yearly). The page shows:

• the yearly price and the date the new subscription will expire
• You will be credited $… for the remaining portion of your PremiumDX (Monthly) subscription, the unused part of the month you have already paid for, counting today as used

Click Upgrade Now for $… to pay the yearly price less that credit. The yearly plan starts today, and the page confirms Your plan was upgraded! Now go work some DX!

Only monthly to yearly is offered. There is no self-service change from yearly to monthly; contact support if you need that.

Buying a new subscription

If your subscription has ended, the Subscription page shows Select a Plan. Choose one to see Purchasing a new … subscription, which begins today, and click Purchase Now — $…. You can turn renewal off at any time afterwards.

Cancelling

To cancel, set Don't Renew. Your access continues until the end of the period you have paid for, and the subscription then ends. Subscriptions are not refunded for the unused part of a period. Airtime you have used is still collected on your collection day.

Closing your account

There is no self-service account deletion. Set Don't Renew, pay any outstanding airtime, and contact support to close the account. Your logbook export is available at any time from the Logbook; see Export ADIF and CSV.