Why can't I connect?

When you click Connect and the console refuses, it tells you why in a notice. The reasons fall into three groups: your account, the station, and where else you are connected.

Account messages

"Your license is required. Please visit your account and upload your license to continue." The deadline for verifying your license has passed without a verified license on file. Upload it at Account → Settings; see Verify your license. Station access returns once it is approved.

"Until your amateur license is verified, your account can operate only on airtime credit, and you don't have enough left to continue." New members operate on their included airtime credit until the license is approved. The message continues either We're reviewing the license you uploaded…, in which case wait for the approval e-mail, or Please upload your license, in which case upload it. Buying more airtime also lets you continue; see Airtime credit and auto-reload.

"Your account is overdue. Please visit your account page to pay off your balance." A monthly airtime charge has gone unpaid for 30 days. Go to Account → Payments and choose Make a Payment; see Paying for airtime.

"Your latest payment has failed. Please visit your account page to update your payment information." A charge to your card was declined. Update the card under Account → Settings, Payment Method. Your account page shows the failed attempt.

"Please purchase additional airtime to continue." Your account runs on a prepaid balance, and it is too low for this connection. Buy airtime on the Account page under Reload Airtime, or turn on auto-reload.

"Auto-reload failed. Please visit your account and verify payment information to continue." Auto-reload tried to top up your balance and the card was declined. Fix the payment method, then connect again.

"This station is not available on your current plan." Your membership does not include this station. The notice links to the plans; see Membership and pricing. CEPT members can receive on every station but transmit only on stations in CEPT countries; see CEPT members.

"Your account has been permanently deactivated." Shown at sign-in. Contact support@remotehamradio.com if you believe this is a mistake.

Station messages

The station shows "In Use" or "In Use By …". Someone else is operating it. Favorites and the station list show availability at a glance; pick another station or wait. Some stations offer a receive-only or Standby rate you can use alongside the operator.

You were disconnected and see "Someone else connected to …". You were on a standby or receive-only rate, and the note TX connections have priority applied: a member connecting to transmit takes the station. The dialog lists stations available now, with a Connect button for each.

"… is temporarily unavailable." The station is offline. See Connection problems.

"Please wait…" that never ends. The station's hardware is being reconfigured for your connection. If it has not finished after a minute, disconnect, reload the page and try again, then report it if it repeats.

Already connected elsewhere

"This is not the tab you're looking for!" You already have a connection in another tab or browser. Control the station there, or disconnect it first.

The connect menu shows "0 Connections Remaining". Your membership allows a set number of simultaneous station connections, normally one. Disconnect from the other station first.