Contact us

This article lists the ways to reach us and what to put in your message so we can answer it without a round of follow-up questions.

Which way to use

• A station is misbehaving (no audio, will not key, wrong frequency, an antenna or amplifier fault): use Help → Report a Station Problem in the console. The report carries the station and time with it. See Report a station problem.
• Anything else, from a question about the console to a feature you cannot find: use Help → Contact Support in the console, which opens a window where you can send us a message.
• You cannot get into the console, or would rather write from your own mail program: send e-mail to support@remotehamradio.com.

We reply by e-mail, to the address on your account or the one you wrote from. Replying to our e-mail continues the same conversation.

General inquiries

You don't need an account to write to us. For anything that isn't about your own account or a station you're operating, send e-mail to support@remotehamradio.com. That includes:

• Questions about RHR before you join, such as which stations and bands are available or what membership includes. The pricing page and the station list answer many of them.
• Suggestions and feedback about the console, the stations or this help center.
• Clubs, schools and groups who want to operate together, and press or partnership questions.
• Offering a station, which is covered in Offer a station.

Put the subject of your question in the e-mail's subject line, and include your callsign if you have one.

Before you write

Many questions are answered in this help center. Search the help center, or start from one of these:

• Why can't I connect? explains the messages shown when a connection is refused.
• Connection problems covers a console that will not connect, keeps reconnecting, or stutters.
• Microphone and audio problems covers microphone, receive audio and transmit level problems.
• Airtime and rates explains what a connection costs.

What to include

The more of this you give us the first time, the faster the answer:

• Your callsign, if you are writing from an address we may not know.
• For a problem on the air: the station, the UTC time, and the frequency and mode.
• What you did, what you expected, and what happened instead, in order.
• Your browser and operating system, and whether you use LocalMate or a controller.
• A screenshot of any message the console showed. The exact wording matters.
• For audio problems, the round-trip time and Direct or Relayed shown in the station header; see Connection problems.