Category: RHR Service

Troubleshooting Connection Problems

If you are experiencing connection problems (WebDX) primarily, here is a helpful list of things to check.

  1. Have your refreshed your browser or reboot your PC yet?
  2. Are you using Google Chrome?
  3. Is your Google Chrome up to date? (We have seen chrome claim that it’s up to date when in fact it was not) You can see the latest versions here: https://www.whatismybrowser.com/guides/the-latest-version/chrome
  4. Is your Operating System supported? http://www.remotehamradio.com/knowledge-base/supported-operating-systems/
  5. Are you powering on a station with “Power On” (The first option) or are you powering on with “Power On (With K3)” The latter is only valid when using a K3 + RemoteRig only.
  6. Have you disabled any Virus/Spyware software running on your system? You may have to add an exception for https://my.remotehamradio.com
  7. Do you have any Chrome Extensions installed in your browser? If so, disable/delete them. We have seen a number of extensions cause problems (VPN and proxy are common problematic extensions)
  8. Do you have a USB microphone connected to your PC? If you don’t, you may get an error, you can try to power on a station with “Power on (no Mic)” for testing in this case.
  9. Is your internet connection currently stable? You can check out this site: https://ismyinternetworking.com
  10. How about your bandwidth?
    1. https://speedof.me
    2. http://speedtest.xfinity.com (Great if you are on the Xfinity/Comcast network)
    3. Your local ISP may have a local speediest tool for best results.

If you pass all these tests and still have problems, please send email to support@remotehamradio.com

Supported Operating Systems

RHR supports the following operating systems.

*** Operating systems versions that are only currently supported by the vendor are supported on RHR.

Desktop:

Apple MacOS 10.9 and above

Microsoft Windows 7 and above

Mobile:

Apple iOS 10 and above

Android devices are not supported


** Some members have had success using Google Chrome on Android devices but this is not supported on RHR.

RHR and RemoteRig Support

EOL RemoteRig Support

When?

As of July 1 2018, RHR will no longer support remote rig hardware. After that date all site side remoterig equipment will be removed from RHR sites. After that date K3/0/10/100/Mini’s will require the RHR Desktop App to connect to the RHR service.

Why?

Although the RRC was with RHR from the beginning the overall support time to both educate users, the cost and the incredibly complex configurations needed at the site ends the decision was made to remove and move forward with newer technologies.

What are my options if I have a RRC now?

We will be sending out bulletins showing the options that users have to migrate away from RRC based connections. Additionally the knowledge base will also be updated with the proper documentation.

If you have further questions you can email support@remotehamradio.com

73 and GL DX!

The RHR Team!

Obtaining an Official FCC License

http://my.remotehamradio.com/registrations/license_help

 

There are two types of FCC licenses that can be downloaded from the ULS:

    • Reference Copy can be generated by anybody, and has the text “Reference Copy” printed across the background. It is not accepted as a form of identification for RHR registration.

 

  • An Official Copy can only be generated by the license holder, and has the text “Official Copy” printed across the background. This license is required for registration as an amateur radio operator with RHR.

License copies

 

    1. Log in to the FCC ULS using your FCC Registration Number (FRN) and password.
    2. Select Download Electronic Authorizations.

License help 1Select your callsign under My Authorizations, then click ADD ►. The license will move over to Authorizations to Download. Finally, click DOWNLOAD.

License help 2

What license is required for RHR?

For transmit privileges, a U.S. FCC issued license is required.

For receive only or SWL anyone can sign up with no license requirement.

For foreign licensees:

Q – May I operate a U.S. station by remote control under CEPT, IARP, or some other reciprocal authorization?
A – No. All such permissions granted by the FCC apply only to local control. As a Foreign licensee, you must be physically present at the transmitter to operate it.

Q – There is a U.S. licensee on-site to act as the control operator. May I operate the station by remote control under his or her supervision?
A – No. You must be physically present at the transmitter to operate it.

Q – I hold a U.S. license. Do I have to be located in the U.S. to operate a U.S. station under remote control?
A – No. If you hold a U.S. license you may use remote control to operate a U.S. station from anywhere. You have to operate within your U.S. license privileges.

Q – Do these limits affect my ability to operate a non-U.S. station under remote control?
A – No. The regulations that apply are those of your country of license and the country in which the remote station is located.

Q – Do I have to be a U.S. citizen to operate a U.S. station by remote control?
A – No. You only have to hold a U.S. FCC-issued license.

http://www.arrl.org/contest-remote-station-operation

How do I cancel my membership?

Simply ignore any outstanding membership renewal emails and the account will auto close after three email reminders. If in the future you would like to rejoin RHR you can still log in with your old account info and pay your outstanding invoice to reactivate the account.