Category: FAQ

Do you provide technical support?

With PremiumDX, support is included to get you set up on the system and handle any questions about operating our service. If you require more in-depth training like logging software setup, there is an hourly support charge.

The RemoteDX service does not include support but can be scheduled at a rate of $75/hour.

Do remote contacts count for DXCC credit?

Yes, here is rule #9.

9. All stations must be contacted from the same DXCC entity. The location of any station shall be defined as the location of the transmitter. For the purpose of DXCC credit, all transmitters and receivers must be located within a 500-meter diameter circle, excluding antennas.

QSOs made with legally licensed, remotely controlled stations are allowed to be used for DXCC credit.

What about rig control and logging software?

When using a K3/0/10/100-Mini, rig control works just as you expect. Configure your COM ports and sit back and click a spot and watch the K3/0 change band/mode. Whatever software you use now will work over the remote system. With the release of our Google Chrome App “RHR-Helper” you will have a direct serial connection to the remote K3 directly in your browser. This means you can use your local logging software with WebDX!

What is next for RHR?

Remote Ham Radio is looking to expand our technology and service to other parts of the world.

Is RHR cost-effective compared to building my own station?

Absolutely! The cost to build most of the RHR stations is prohibitive for many hams. A typical 72-foot crank-up tower with tribander, 40m Yagi, and a WARC antenna would cost upwards of $40,000 to have professionally installed.

RHR sites cost much more than the typical one-tower setup because we provide top-of-the line antennas and equipment, including monoband stacks and 80/160m verticals and phased arrays.

Access to our sites is a fraction of what is would cost to build a comparable station. For example, it would take many years to equal the initial cost of a $40,000 tower installation – not counting the ongoing maintenance and headaches of the tower, antennas, and equipment. Don’t forget, if you build your own station you are limited to just ONE station! Today we have 18 and counting! We handle everything for you. Our goal is to deliver the absolute best amateur radio experience in the world.

Why is there a membership fee?

The membership fee covers all the equipment and maintenance costs to maintain our current stations, and also to build more stations for your operating enjoyment.

Who would benefit from subscribing to this service?

Any General/Advanced/Extra Class licensed U.S. Amateur Radio Operator that may like to do one or more of the following:

Operate from a HOA restricted area.
Operate from an apartment building.
Experience “running” DX from multiple locations.
Extend your DXing/Contesting Toolbox.
Open and close the bands.
Operate low bands with real antennas with practically no QRN.
Experience operating from some of the largest contest stations in the U.S and Europe.
Operate from mountaintops with big stacks.
Listen and test your station using a remote transceiver.
Operate stacks, 80m and 160m 4 squares,
Avoid expenses of a tower installation and maintaining a station.
Bring your your shack with you when you travel.
Operate stations in more than one location.
Forget about hassles and headaches!
Keep the XYL happy!

Is this a software-based service using Skype?

Yes and no. We use a proprietary Web-based console allowing operators to rotate antennas, monitor power/SWR, and control the radio in REAL time.

Both RHR services can be accessed with either the Elecraft K3/0/10/100-Mini for an “authentic” radio experience – a real radio with a VFO knob, microphone and paddles for CW or our WebDX browser technology.

(Update): In 2015 you can also access with the new DXmate to operate webDX with headset and paddles.